Using Campaign Priorities

Campaign priorities allow you to control the order in which multiple popups appear on your website, managing scenarios where different campaigns might compete for display.

Exclude (used for permanent positions)

Use this setting to prevent a campaign from entering the prioritization queue.

Common Use Cases

• Chat Options: Ensures the chat remains visible regardless of other active campaigns.
• Floating Banners: Keeps essential banners active continuously without interruption.

Enable Priority-Based Suspension

This setting forces any currently opened popup to close if another popup with a higher priority attempts to open.

Example Workflow

• Campaign 1: Subscribe to a newsletter popup with a teaser. [Priority 20]
• Campaign 2: Promotion to participate in the competition. [Priority 1, Show after 5 seconds]

If both campaigns are active, Campaign 2 will temporarily close Campaign 1 and will resume displaying Campaign 1 once an action (click/interaction) is taken on Campaign 2.

Skip Priority Check (urgent display)

This setting allows a popup to bypass the usual priority rules, ensuring it is displayed immediately, regardless of other active campaigns.

Use Case: Exit Intent

Use this to ensure popups are displayed before a customer leaves the page.

Use Case: Important Alerts

Messages like “Check Our Size Guide” are guaranteed to be seen.

Priority

In scenarios where two campaigns conflict, the one with the lower numerical priority takes precedence.

Detailed Flows

Flow 1

• Campaign 1: [Priority 1]
• Campaign 2: [Priority 2]

Outcome: Campaign 1 will display as it has the higher priority (lower number).

Flow 2

Enable Priority-Based Suspension.

• Campaign 1: [Priority 1, Show after 10 seconds]
• Campaign 2: [Priority 2, Show after 5 seconds]

Outcome: Campaign 2 appears first but is suspended when Campaign 1 starts.

Flow 3

Enable Priority-Based Suspension.

• Campaign 1: [Priority 1, Show after 10 seconds]
• Campaign 2: [Priority 2, Show after 5 seconds]
• Campaign 3: Priority 20, Show after 20 seconds, uses Skip Priority Check]

Outcome: Campaign 2 starts first, is suspended by Campaign 1, and then Campaign 3 appears, ignoring other priorities.

Flow 4

Enable Priority-Based Suspension.

• Campaign 1: [Priority 2, Show after 10 seconds]
• Campaign 2: [Priority 1, Show after 5 seconds]

Outcome: Campaign 2 appears first, and Campaign 1 will not show until Campaign 2 is closed or completed.